Contact Us
We’d love to hear from you! Our friendly team is here to help with your questions, offer tailored advice, and ensure your concerns are addressed promptly.
Customer Support
Our friendly customer support team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM.
Online Assistance
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Connect with us on social media for the latest updates, design inspiration, and to stay in the loop with our community.
We are committed to ensuring your experience with Kay's Timber is exceptional.
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Frequent Asked Questions
Your go-to resource for answers to common queries about our store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.
What types of timber do you sell?
We offer a wide range of timber products including softwood, hardwood, treated timber, plywood, MDF, and more — ideal for both indoor and outdoor projects.
Do you offer delivery services?
Yes! We provide reliable delivery across the region. Delivery times and fees depend on your location and order size — you’ll see details at checkout or you can contact us for a quote.
Can I get help choosing the right materials for my project?
Absolutely. Our experienced team is here to offer expert advice and help you find the best materials for your specific needs. Just reach out via phone, email, or our contact form.
Do you offer trade accounts or discounts for bulk purchases?
Yes, we offer trade accounts and competitive pricing for bulk or repeat orders. Get in touch with us to learn more and apply.
What if a product I want is out of stock?
If a product is unavailable, you can sign up for restock alerts or contact us — we’ll do our best to give you a lead time or suggest suitable alternatives.