Account Name: Kays Timber LTD
Make your payment directly into our bank account. Please use your Order ID as the payment reference.
Your order will not be shipped or delivered ,until the funds have cleared in our account.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Kay’s Timber Ltd.
1&2 Stirling RoadChapelhall Industrial EstateAirdrieML6 8QQUnited Kingdom
WE DON’T ACCCEPT POSTAL REFUNDS THE PERSON HAS TO COME IN AND BRING THE PRODUCT
Kay’s Timber Ltd.
1&2 Stirling Road
Chapelhall Industrial EstateAirdrie
ML6 8QQUnited Kingdom
You will be responsible for paying for your own costs for returning your item. ( costs are non-refundable).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at email@example.com for questions related to refunds and returns.