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Kays Timber

Your timbers & building materials specialist in Scotland

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Payment ,Refund and Returns Policy

Payment information

Bank transfer


Account Name: Kays Timber LTD

Sort Code:40-41-64

Account number:80068063

Make your payment directly into our bank account. Please use your Order ID as the payment reference.

Your order will not be shipped or delivered ,until the funds have cleared in our account.




Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery




Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at karolina@kaystimber.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.




We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at karolina@kaystimber.co.uk and send your item to: Kay’s Timber Ltd.

1&2 Stirling RoadChapelhall Industrial EstateAirdrieML6 8QQUnited Kingdom


Shipping returns


Kay’s Timber Ltd.

1&2 Stirling Road 

Chapelhall Industrial EstateAirdrie 

ML6 8QQUnited Kingdom

You will be responsible for paying for your own costs for returning your item. ( costs are non-refundable).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.



Need help?


Contact us at karolina@kaystimber.co.uk for questions related to refunds and returns.

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